Effective Date: [23/12/2024]
Last Updated: [26/12/2024]

At Home Decor A2Z, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our return and exchange policy below for details on how we handle returns and refunds.

1. Return Eligibility

You can return most items within 7 days of receiving your order, provided the following conditions are met:

  • The item is unused, in its original condition, and in the original packaging.
  • Furniture and home decor items should not have been assembled or altered.
  • Certain items are non-returnable, such as custom orders, sale items, or personalized products. These will be marked at the time of purchase.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team at info@homedecora2z.in with your order number and reason for return.
  • Return Authorization: We will issue you a Return Authorization (RA) number. Please include this number on your return package.
  • Package the Item: Carefully package the item in its original condition. Make sure it is securely packed to avoid any damage during shipping.
  • Return Shipping: You will be responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure a safe return.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will process a refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account.
  • Exchanges: If you would like to exchange an item for a different color, size, or style, please contact us at info@homedecora2z.in. We will assist you in processing the exchange. Depending on stock availability, we may either issue a refund or send the exchange item.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@homedecora2z.in. Include:

  • Photos of the damaged or defective item.
  • A description of the damage.
  • Your order number.

We will arrange for a replacement or full refund, and we will cover the return shipping costs for damaged or defective products.

5. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized products.
  • Gift cards.
  • Sale or clearance items.
  • Items marked as Final Sale at the time of purchase.

6. Return Shipping Fees

  • Customer Responsibility: For non-defective returns, the customer is responsible for return shipping costs.
  • Free Returns: If the item is defective, damaged, or incorrect, Home Decor A2Z will cover the return shipping costs.

7. Cancellation Policy

You can cancel your order for a full refund if the order has not been processed or shipped. If the order has already been shipped, please follow our return process.

8. Changes to the Return Policy

We may update or change this Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or need assistance with returns, please reach out to our customer support team: