Frequently Asked Questions

At Home Decor A2Z, we understand that shopping for home decor and furniture online can come with a lot of questions. To make your experience as smooth and enjoyable as possible, we’ve compiled a list of frequently asked questions to help you find the answers you need quickly. Whether you’re wondering about shipping times, return policies, or how to care for your new furniture, you’ll find the information here. If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team – we’re here to help!

1. What products do you sell?

We offer a wide range of home decor products including:

  • Furniture: Sofas, chairs, tables, storage solutions.
  • Decor: Wall art, vases, lamps, rugs, and more.
  • Seating: Armchairs, recliners, and dining chairs. All products are carefully curated to enhance your home’s aesthetic.
2. How do I place an order?

Placing an order is simple:

  1. Browse our website and select the home decor and furniture products you want.
  2. Add them to your cart and proceed to checkout.
  3. Fill in your shipping details and choose a payment method.
  4. Complete the payment to confirm your order.

You’ll receive an order confirmation email once your order is placed successfully.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Razorpay (for India)
  • UPI (for India)
  • Net Banking
  • Cash on Delivery (available in select areas)
4. Can I modify or cancel my order?

Once your order is placed, it is processed immediately. However, if you need to modify or cancel it, please contact us as soon as possible at info@homedecora2z.in. We will do our best to accommodate changes if the order has not yet been shipped.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your order on the courier service’s website using this number.

6. How long does delivery take?

Delivery times vary depending on your location:

  • Within India: Orders typically arrive within 5-7 business days.

For more specific delivery timelines, please refer to our Shipping Policy or contact our customer support.

7. Can I exchange a product?

Yes, exchanges are possible for items that are in unused and original condition. To request an exchange, please contact us at info@homedecora2z.in. Depending on stock availability, we will process your exchange or offer a refund.

8. What should I do if I receive a damaged or defective item?

f you receive a damaged or defective product, please contact us immediately at info@homedecora2z.in with:

  • Photos of the damaged or defective item
  • A brief description of the issue
  • Your order number

We will arrange for a replacement or full refund at no extra cost to you.

9. How do I care for my furniture and decor?

Each product comes with care instructions to ensure longevity. You can also refer to the product page for maintenance tips or contact us for personalized advice based on the material or type of furniture.